The products will be sent to the delivery address that the buyer has indicated during the ordering process. For any delivery outside the European Union the customer will have to pay the VAT of the country of delivery as well as the customs duties on delivery (Article 262 of the general code of the import / export).

All our deliveries are announced by email. When shipping a complete order, timeless-eyllye.com warns that an original invoice is available online. In the case of a partial shipment, an order form, available on line, summarizing the products actually present in the package is attached.

TIMELESS by EYLLYE delivers parcels everywhere in Europe and abroad. The customer must choose the place of delivery. In case of absence at the time of delivery, to the address indicated by the customer in Europe, a notice of transit is normally deposited in the mailbox: it is then possible to withdraw the parcel from your post office within 10 Days following the filing of such notice. Deliveries abroad, outside the European Union, will be carried out by carrier (Fedex, UPS, DHL, ...), a tracking number will be made available to the customer, in case of absence, Reprogram the date of delivery, if applicable, the carrier will arrive the next day and the day after the first absence. In order to optimize the delivery, we thank the customer for mentioning an address to which the order can be delivered during working hours.

The delivery time is fixed to 3-5 working days except for special orders such as "Bespoke" production. Unless otherwise stipulated, the products are delivered within the above-mentioned deadlines, when the order is placed. Delivery times are average delays corresponding to processing and delivery times. Delivery times for "Bespoke" products, created on demand, are 3 weeks as an indication, but may vary according to the delivery time of the raw materials. However, if the stated time limit is exceeded, the customer will be notified by e-mail. These times also vary according to the destination and do not include holidays and weekends.  

Each delivery is deemed made as soon as the product is made available to the customer by the carrier, materialized by the control system used by the carrier. It is the responsibility of the consignee to verify the shipments on arrival and to make any reservations and claims which appear justified or even to refuse the parcel if it is likely to have been opened or if it bears obvious traces of deterioration. The said reservations and claims must be addressed to the carrier by registered letter with acknowledgment of receipt within three working days of the delivery of the products, a copy will be sent immediately to TIMELESS by EYLLYE. If a damaged package has been deposited in your mailbox or received by your custodian, the package is considered "accepted as is". If no reservations have been made, we will not be able to take account of any disappearances or to compensate. If the products delivered are not in conformity in kind or in quality with the specifications indicated in the delivery note, you will have to file complaints within 30 days after delivery, othrewise entitlement will lapse.


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