RETURNS UNDER IASP or RTS

General: These are the parcels returned by the service provider responsible for the delivery under the mention: "Insufficient address", "Live not at the indicated Address", "Undeliverable as Addressed", "Attempted Not Known", "Insufficient Address,".

Processing an IASP/RTS Return:

After reception and acceptance of your parcel by our services, according to the nature of the product, stocks availability and according to your wish, we propose to you to redirect the originally ordered product. Otherwise, a voucher will be credited to your customer account within 48 hours of receipt of your package by TIMELESS by EYLLYE.

 

RETURNS UNDER "NON RECLAIM"

General: These are parcels that have not been claimed by customers at the post office / carrier within the specified time.

Treatment of a return under the "unclaimed" reason: After receipt and acceptance of your parcel by our services, a voucher will be credited to your account within 48 hours of receipt of your parcel.

 

RETURNS UNDER THE REASON "REFUSED"

You have refused your parcel at the time of delivery.

After receipt and acceptance of your parcel by our services, a voucher will be credited to your customer account within 48 hours of receipt of your parcel.

 

YOU HAVE REFUSED THE PARCEL AS IT HAD OUTLINED TRACES OF OPENING AND / OR SHOCK.

If the package is damaged, torn, opened ... you must imperatively refuse the package and contact our services to inform us. If the service provider responsible for delivering your package is the Post Office, you must request a declaration of spoliation at the time of the refusal. In the event of a DAMAGE, you must make special reservations on the delivery note. Warning: The words "subject to unpacking" do not constitute a characteristic reserve and have NO LEGAL VALUE. It is therefore essential that you describe precisely the condition of the packaging and / or your product (Ex: Breakage noise, Open package, packaging damaged, torn, pressed ...). You must also confirm these reservations to the carrier by registered mail within 48 working hours of receipt of the item (s) and send a copy of this letter to: TIMELESS by EYLLYE sas, 91 Rue du Faubourg Saint Honoré - 75008 Paris / France , noting down the references on the delivery note. Please note: The verification of the status of your product is deemed to have been carried out once the delivery note has been signed. Therefore, NO COMPLAINT WILL BE ADMISSIBLE IN THE EVENT OF FAILURE TO COMPLY WITH THE ABOVE INDICATIONS. (Article L.133-3 of the French Commercial Code). After reception and acceptance of your parcel by our services, depending on the nature of the product, stocks available and according to your wish, we will propose to you to redirect the originally ordered product or an exchange product with equivalent characteristics. Otherwise, a voucher will be credited to your customer account within 48 hours of receipt of your package. It will correspond to the total amount of the order.

 

RETURNS UNDER THE GROUND "SPOLIATION"

General: These are parcels that have not been delivered to the customer due to spoliation: open package, traces of shocks, empty packages. Treatment of a return under the "spoliation" motif After receipt and acceptance of your parcel by our services, according to the nature of the product, the stocks available and according to your wish, we will propose to you to redirect the originally ordered product or Exchange product with equivalent characteristics. Otherwise, a voucher will be credited to your account within 48 hours of receipt of your package. It will correspond to the total amount of the order.

 

RETURNS FOR REFERENCE ERROR

Return policy: You have 14 days to notify us that the product received is not the ordered product: reference error, size, colour, characteristics, completely different product ... The product must be returned in good condition and in its original packaging, even if the latter has been opened, with all its contents (labels, accessories, cords, etc.). In order to process your request correctly, thank you to remind us your order number and your full contact details.

Processing your return for reference error: After receiving and accepting your parcel by our services, according to the nature of the product, stocks available and according to your wish, we propose you to reship the product initially ordered or another product with equivalent characteristics. Otherwise, a voucher will be credited to your customer account within 48 hours of receipt of your package. It will correspond to the amount of the product (s) returned.

Returns: After receiving and accepting your package, if the postage costs incurred with the Post Office are known by our services, we will automatically issue a voucher for the amount of these costs. If these costs are not known by our services, a proof of the expenses incurred will be requested by our customer service so that the latter can generate the corresponding purchase voucher.   

Any return will be made to the following address after having previously referred to our services:

TIMELESS by EYLLYE - 223 Ter Boulevard de la Boissière - 93100 Montreuil - France


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