ARTICLE 1 - GENERAL
These terms of sale of timeless-eyllye.com for the company TIMELESS by EYLLYE (including its EYLLYE brand, intended for leather bracelets) define the rights and obligations of the parties in the sale of products by TIMELESS by EYLLYE at Customer and use of timeless-eyllye.com website. The customer declares to have taken note and accepts the rights and obligations relating thereto.
ARTICLE 2 - TERMINOLOGY
The services offered by TIMELESS by EYLLYE on its timeless-eyllye.com website, namely the online sale of products, will hereinafter be referred to as "timeless-eyllye.com services".
Each person wishing to benefit from the services of timeless-eyllye.com and who will comply with the present terms will be called hereafter the customer; Each order made by a customer under the conditions provided herein will be referred to as "the order".
ARTICLE 3 - DESCRIPTION OF THE PRODUCTS
The products of TIMELESS by EYLLYE are made in small quantities, in France. Also, TIMELESS by EYLLYE engages in a spirit of ethics, sustainability for its products and follow-up with its suppliers. All the raw materials come from the high-end sector, with a textile supply in France and Western Europe. Leather is supplied to providers recognized by the high-end sector. Exotic leathers are traceable and comply with CITES standards.
The bracelets in leather (category "bracelets") sold by timeless-eyllye.com, labeled EYLLYE, are made in small quantities in an artisanal way and can present irregularities. The leathers used to make the bracelets are made of genuine leather and may have differences in pattern and / or relief placement when cutting from one product to another, making it a unique product in its own right .
The "versatile" products allow the proposed garment to be worn in several ways. The variants and / or alternatives offered by a product are signified, detailed and described on the corresponding product page on timeless-eyllye.com. At the moment, TIMELESS by EYLLYE does not have video tutorials for "versatile" garments, but is committed to making its best efforts to provide the necessary elements for the good use of the clothes.
TIMELESS by EYLLYE's "Anti-Aging" garments on timeless-eyllye.com is representative of a balance between fashion, technology and innovation. The textile characteristic of these garments allows to benefit from the anti-aging effects thanks to the hyaluronic acid nanoparticles integrated directly into the fiber. All dermatological efficacy and follow-up tests were carried out by the suppliers of TIMELESS by EYLLYE. Also, TIMELESS by EYLLYE can not be held responsible for any non-desirable effects related to the textile.
TIMELESS by EYLLYE offers a "bespoke" range with products made to the customer's request. For the correct realization of the garment, the customer undertakes to supply all the information of measurements necessary to the good realization of the order. Also, the composition of raw materials mentioned for "Bespoke" products may be subject to change / or be a little bit different depending on the availability of material stocks. TIMELESS by EYLLYE is committed to using identical textiles in the same spirit, appearance and initial quality. Depending on the time of replenishment of raw materials, the delivery time can be revised upwards. In both cases, the customer will be notified by e-mail and TIMELESS by EYLLYE will do its best to provide the order as soon as possible.
ARTICLE 4 - TERMS OF ORDER AND PRICES
Customers have the possibility of ordering by Internet with www.timeless-eyllye.com
Customers guarantee that they are fully authorized to use the credit card and that this credit card provides access to sufficient funds to cover all costs resulting from the use of the services of timeless-eyllye.com. Only those legally able to enter into contracts for the goods and services offered on the website can order on timeless-eyllye.com.
The data recorded by TIMELESS by EYLLYE are proof of all transactions between TIMELESS by EYLLYE and its customers. TIMELESS by EYLLYE will systematically confirm your order and its shipping by email.
The contractual informations are initially presented in French.
The prices of our products are indicated all taxes included. For deliveries and services outside France, the provisions of the General Tax Code relating to VAT will apply. For any delivery outside the European Union, the customer will be invoiced free of charge, he undertakes to pay the VAT of the country of delivery as well as the customs duties on delivery (Article 262 of the General Code of import / export).
Timeless-eyllye.com reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in effect at the time of the registration of the orders (subject to availability). Timeless-eyllye.com reserves the right to refuse any order from a customer with whom there is a dispute.
Unless expressly stipulated, timeless-eyllye.com does not give discount
ARTICLE 5 - AVAILABILITY
Products with stock will be available until full quantities are sold. Some of these products may be reissued at a later date depending on the choice of TIMELESS by EYLLYE and the period defined by the brand. Only "Bespoke" products do not have immediate stock availability and the realization of the product is made on demand when ordering by the customer.
For leather products, especially crocodile (Crocodilus Niloticus) and python (Python Reticulatus) bracelets, according to international agreements and CITES issued by the Washington Convention, exports of these products are only open to contries which accept the importation of category IIB species. Also, TIMELESS by EYLLYE reserves the right to cancel the order and delivery of these products to countries by prohibiting importation. In this case, the customer will be notified by email and a refund of the said product will be made.
Timeless-eyllye.com will do its utmost to process all orders.
In case of unavailability of products likely to be in stock when placing the order, the customer will be informed by email or telephone of the delivery of a partial order or the cancellation of his order.
If the debit has already occurred at the time of the information given on the unavailability of a product likely to be in stock, a request for reimbursement of the sums committed on said product is made: an email is then Sent to the customer on this subject. Following this request, the speed with which the bank account is credited depends on the type of customer's credit card.
ARTICLE 6 - PAYMENT
Payment of purchases is made by credit card. Credit cards accepted are: CB, Visa, Eurocard and Master Card, and by bank transfer
The order will be considered effective after confirmation of the agreement of the bank payment centers. If the bank refuse, the order will be automatically canceled.
Payment terms :
By credit card: Payment is made on the secured banking server of our banking partner.
Wire Transfer :
The products remain the property of TIMELESS by EYLLYE until the complete payment of the order at TIMELESS by EYLLYE. However, as soon as the customer receives the order, the risks of the goods delivered are transferred to the customer.
Non-payment: TIMELESS by EYLLYE reserves the right to refuse to make a delivery or to honor an order from a consumer who has not totally or partially settled a previous order or with whom a dispute of payment would be in progress.
Timeless-eyllye.com does not record the customer's bank details, so the customer will have to fill up the fields relating to bank details and payment method for every new order.
ARTICLE 7 - DELIVERY
The products will be sent to the delivery address that the buyer has indicated during the ordering process. For any delivery outside the European Union the customer will have to pay the VAT of the country of delivery as well as the customs duties on delivery (Article 262 of the general code of the import / export).
All our deliveries are announced by email. When shipping a complete order, timeless-eyllye.com warns that an original invoice is available online. In the case of a partial shipment, an order form, available on line, summarizing the products actually present in the package is attached.
TIMELESS by EYLLYE delivers parcels everywhere in Europe and abroad. The customer must choose the place of delivery. In case of absence at the time of delivery, to the address indicated by the customer in Europe, a notice of transit is normally deposited in the mailbox: it is then possible to withdraw the parcel from your post office within 10 Days following the filing of such notice. Deliveries abroad, outside the European Union, will be carried out by carrier (Fedex, UPS, DHL, ...), a tracking number will be made available to the customer, in case of absence, Reprogram the date of delivery, if applicable, the carrier will arrive the next day and the day after the first absence. In order to optimize the delivery, we thank the customer for mentioning an address to which the order can be delivered during working hours.
The delivery time is fixed to 3-5 working days except for special orders such as "Bespoke" production. Unless otherwise stipulated, the products are delivered within the above-mentioned deadlines, when the order is placed. Delivery times are average delays corresponding to processing and delivery times. Delivery times for "Bespoke" products, created on demand, are 3 weeks as an indication, but may vary according to the delivery time of the raw materials. However, if the stated time limit is exceeded, the customer will be notified by e-mail. These times also vary according to the destination and do not include holidays and weekends.
Each delivery is deemed made as soon as the product is made available to the customer by the carrier, materialized by the control system used by the carrier. It is the responsibility of the consignee to verify the shipments on arrival and to make any reservations and claims which appear justified or even to refuse the parcel if it is likely to have been opened or if it bears obvious traces of deterioration. The said reservations and claims must be addressed to the carrier by registered letter with acknowledgment of receipt within three working days of the delivery of the products, a copy will be sent immediately to TIMELESS by EYLLYE. If a damaged package has been deposited in your mailbox or received by your custodian, the package is considered "accepted as is". If no reservations have been made, we will not be able to take account of any disappearances or to compensate. If the products delivered are not in conformity in kind or in quality with the specifications indicated in the delivery note, you will have to file complaints within 30 days after delivery, otherwise entitlement will lapse.
ARTICLE 8 - TREATMENT OF PACKAGES NOT DISTRIBUTED BY THE PROVIDER
It is the parcels that have not been delivered to the final recipient for the following reasons: IASP, unclaimed, refused, damage to transport, spoliation ...
ARTICLE 8A - RETURNS UNDER IASP or RTS
General: These are the parcels returned by the service provider responsible for the delivery under the mention: "Insufficient address", "Live not at the indicated Address", "Undeliverable as Addressed", "Attempted Not Known", "Insufficient Address,"….
Processing an IASP/RTS Return:
After reception and acceptance of your parcel by our services, according to the nature of the product, stocks availability and according to your wish, we propose to you to redirect the originally ordered product. Otherwise, a voucher will be credited to your customer account within 48 hours of receipt of your package by TIMELESS by EYLLYE.
ARTICLE 8B - RETURNS UNDER "NON RECLAIM"
General: These are parcels that have not been claimed by customers at the post office / carrier within the specified time.
Treatment of a return under the "unclaimed" reason: After receipt and acceptance of your parcel by our services, a voucher will be credited to your account within 48 hours of receipt of your parcel.
ARTICLE 8C - RETURNS UNDER THE REASON "REFUSED"
You have refused your parcel at the time of delivery.
After receipt and acceptance of your parcel by our services, a voucher will be credited to your customer account within 48 hours of receipt of your parcel.
ARTICLE 8D - YOU HAVE REFUSED THE PARCEL AS IT HAD OUTLINED TRACES OF OPENING AND / OR SHOCK.
If the package is damaged, torn, opened ... you must imperatively refuse the package and contact our services to inform us. If the service provider responsible for delivering your package is the Post Office, you must request a declaration of spoliation at the time of the refusal. In the event of a DAMAGE, you must make special reservations on the delivery note. Warning: The words "subject to unpacking" do not constitute a characteristic reserve and have NO LEGAL VALUE. It is therefore essential that you describe precisely the condition of the packaging and / or your product (Ex: Breakage noise, Open package, packaging damaged, torn, pressed ...). You must also confirm these reservations to the carrier by registered mail within 48 working hours of receipt of the item (s) and send a copy of this letter to: TIMELESS by EYLLYE sas, 91 Rue du Faubourg Saint Honoré - 75008 Paris / France , noting down the references on the delivery note. Please note: The verification of the status of your product is deemed to have been carried out once the delivery note has been signed. Therefore, NO COMPLAINT WILL BE ADMISSIBLE IN THE EVENT OF FAILURE TO COMPLY WITH THE ABOVE INDICATIONS. (Article L.133-3 of the French Commercial Code). After reception and acceptance of your parcel by our services, depending on the nature of the product, stocks available and according to your wish, we will propose to you to redirect the originally ordered product or an exchange product with equivalent characteristics. Otherwise, a voucher will be credited to your customer account within 48 hours of receipt of your package. It will correspond to the total amount of the order.
ARTICLE 8E - RETURNS UNDER THE GROUND "SPOLIATION"
General: These are parcels that have not been delivered to the customer due to spoliation: open package, traces of shocks, empty packages. Treatment of a return under the "spoliation" motif After receipt and acceptance of your parcel by our services, according to the nature of the product, the stocks available and according to your wish, we will propose to you to redirect the originally ordered product or Exchange product with equivalent characteristics. Otherwise, a voucher will be credited to your account within 48 hours of receipt of your package. It will correspond to the total amount of the order.
ARTICLE 8F - RETURNS FOR REFERENCE ERROR
Return policy: You have 14 days to notify us that the product received is not the ordered product: reference error, size, colour, characteristics, completely different product ... The product must be returned in good condition and in its original packaging, even if the latter has been opened, with all its contents (labels, accessories, cords, etc.). In order to process your request correctly, thank you to remind us your order number and your full contact details.
Processing your return for reference error: After receiving and accepting your parcel by our services, according to the nature of the product, stocks available and according to your wish, we propose you to reship the product initially ordered or another product with equivalent characteristics. Otherwise, a voucher will be credited to your customer account within 48 hours of receipt of your package. It will correspond to the amount of the product (s) returned.
Returns: After receiving and accepting your package, if the postage costs incurred with the Post Office are known by our services, we will automatically issue a voucher for the amount of these costs. If these costs are not known by our services, a proof of the expenses incurred will be requested by our customer service so that the latter can generate the corresponding purchase voucher.
ARTICLE 9 - LOST PACKAGE
When a parcel leaves the premises of TIMELESS by EYLLYE, it is transported by La Poste (for metropolitan France). In the case of a Chronopost consignment or another foreign carrier (Fedex, UPS, DHL, ...) for abroad costumer, the customer is informed of this departure by sending an email informing him of the tracking number. From the time of the deposit of a post office notice in the mailbox of the customer, the one has about 10 days to go to withdraw it to the office of Post; Or if the shipment is abroad, the customer is invited to contact the carrier concerned as soon as possible, following his notice of transit.
If this period is exceeded, the package will be returned to TIMELESS by EYLLYE. However, if 7 working days after the parcel is dispatched, the customer does not have any news of his order, he must approach the closest Post office to the place of delivery indicated on the parcel. If the parcel is found, it is then sent to the customer: the reception procedure then follows its normal course (deposit of the parcel or post office notice, etc.).
If the package is declared lost (the final reply is often made within the maximum time limit of three (3) weeks), timeless-eyllye.com then notifies the customer and immediately commits the refund of the package.
ARTICLE 10 - RETRACTION
In accordance with the French Consumer Code, article L121-20, you benefit from 7 days of retractions on your purchases made on timeless-eyllye.com.
Before any return, the member must indicate his intention by email to firstname.lastname@example.org and join his order number of purchase.
The return will be made to the following address, unless otherwise specified:
TIMELESS by EYLLYE, 223 Ter Boulevard de la Boissière - 93100 Montreuil - France
The customer exercises his right of retraction in accordance with the article L 121-20 of the French Code of the Consumption within the period of 7 days that starts from the reception of the goods. This right is exercised by the return of the product to TIMELESS by EYLLYE, only the postage costs remain the responsibility of the customer. The refund in the form of a credit will be made on the customer account, failing to make an exchange with another product, will be made within 30 days from receipt of the goods by TIMELESS by EYLLYE, following the exercise of the right of retraction.
"Bespoke" products are manufactured at the customer's request and produced according to the measurements provided by the customer, the products can not be returned because this is a special order created solely for the client attention.
ARTICLE 11 - GUARANTEE
In the case that a product is not conform to the information given in the presentation of the product on our website, they will be replaced according to the availability of similar products and the wishes of the customer. The delivery of new products will take place within 30 days of receipt of products that do not conform or have hidden defects. TIMELESS by EYLLYE warrants that the products it presents for sale and sell on the website timeless-eyllye.com do not present defects or hidden defects making them dangerous or unfit for their normal use, the contractual guarantee granted by TIMELESS by EYLLYE lasts one year. Any warranty is excluded in the event of defects and damage arising from external events, accidents, wear and tear. The provisions of this article shall not prejudice the legal warranty for latent defects, as defined in articles 1641 et seq. code, when the product is sold to a consumer or a non-professional. Only products with a proven hidden defect may be returned for this reason. According to this article, the customer who declares that his product have a hidden defect must prove it. Thus, an expertise of the product must be requested by the customer with a mandated expert (in his charge) so that it certifies the hidden defect. If the expertise confirms that there is a hidden defect, the document must be sent to our customer service as soon as possible. Upon receipt of the document, a return agreement number as well as the procedure to return your product will be communicated to you by our customer service. The acceptance of your return will be made after finding the vice hidden by our services. Once your return is accepted by our services, your product will be refunded to you at the purchase price.
ARTICLE 12 - INTELLECTUAL PROPERTY
All texts, comments, books, illustrations and images, whether visual or sound, as well as the labels, the design or patterns of the clothes and accessories, the concept of the brand, reproduced on timeless-eyllye.com are protected under copyright, trademark law, patent law and right to Image, and this for the whole world. They are the full property of TIMELESS by EYLLYE. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the intellectual property code is permitted. The affixing of a hypertext link to the site timeless-eyllye.com, using the technique known as framing or deep linking, is strictly forbidden.
Any other use constitutes infringement and sanctioned under the Intellectual Property without prior authorization of TIMELESS by EYLLYE. Any total or partial reproduction of the catalog proposed by timeless-eyllye.com is strictly forbidden.
ARTICLE 13 - LIABILITY - DISPUTES - APPLICABLE LAW
The photographs and the texts reproduced and illustrating the products presented are not contractual. Accordingly, timeless-eyllye.com can not be held responsible for any error in any of these photographs or any of these texts.
The responsibility of TIMELESS by EYLLYE will in any case be limited to the amount of the order and can not be called into question for simple errors or omissions which could have survived despite all the precautions taken in the presentation of the products.
TIMELESS by EYLLYE shall not be liable to any member or third party for any indirect damage whatsoever in any manner whatsoever, even if such damage or loss or damage was foreseeable by TIMELESS by EYLLYE, or Had been brought to his attention.
Without limiting the foregoing, TIMELESS by EYLLYE's liability under these terms and conditions shall not exceed an amount equal to the sums paid or payable in the transaction giving rise to said liability, regardless of the cause or form of the action concerned. TIMELESS by EYLLYE can not be held responsible for the non-performance of the contract concluded in case of stock shortage or unavailability of the product, force majeure, disturbance or strike total or partial especially postal services and means of transport and / or communications, flood, fire. In the event of a dispute, the customer will first contact TIMELESS by EYLLYE to obtain an amicable solution. Failing this, the courts of Paris (France) are the only ones competent, whatever the places of delivery and the accepted payment methods.
These terms of sale initially written in French will be executed and interpreted in accordance with French law. Any dispute which may arise in connection with its validity, interpretation or execution shall be submitted to the Courts of Paris (France), to which it is expressly conferred exclusive jurisdiction.
TIMELESS by EYLLYE undertakes not to disclose to third parties the information provided by members on the website timeless-eyllye.com. These are confidential. They will be used by its internal services only for the processing of your order and to reinforce and personalize the communication, notably by the letters / sms / emails of information and as part of the customization of the site according to the preferences users. TIMELESS by EYLLYE also submits to the client, via its website timeless-eyllye.com, a form of information for the taking of measures necessary for the production of the “Bespoke” garments ordered by the costumer. The same way, this information will be used internally and not communicated to third parties.
TIMELESS by EYLLYE does not sell or rent to third parties information about its customers. TIMELESS by EYLLYE may decide to do so in the future with its suppliers and service providers for the direct and related needs of the execution of the sales contracts TIMELESS by EYLLYE enters into with its customers. They are allowed to oppose it by sending us an email. In the event of the transfer or use by third parties of personal data, TIMELESS by EYLLYE undertakes to inform the user beforehand in order to allow him to exercise his right to object. TIMELESS by EYLLYE may also provide consolidated statistics relating to its customers, sales, trade patterns and information about the website to trusted third parties, but these statistics will not contain any personal data.
ARTICLE 14 A - Collection of information
We collect information when you register on our site, when you log in to your account, make a purchase, enter a contest, and / or when you log out. The information collected includes your name, e-mail address, phone number, and / or credit card.
In addition, we automatically receive and store information from your computer and browser, including your IP address, software and hardware, and the page you request.
ARTICLE 14 B - Use of information
Any information we collect from you may be used for:
• Customize your experience and meet your individual needs
• Provide customized advertising content
• Improve our website
• Improve customer service and your support needs
• Contacting you by e-mail
• Administer a contest, promotion, or survey
ARTICLE 14 C - Confidentiality of e-commerce
We are the only owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason, without your consent, beyond what is necessary to respond to a request and / or transaction, such as to ship an order.
ARTICLE 14 D - Disclosure to third parties
We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who help us operate our website or conduct our business, as long as these parties agree to keep this information confidential.
We believe that it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, alleged fraud, situations involving potential threats to the physical security of any person, violations of our terms and conditions use, or when the law compels us to do so.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
ARTICLE 14 E - Protection of information
We implement a variety of security measures to safeguard the security of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to do specific work (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.
ARTICLE 14 F - Edit and / or delete your personal data
ARTICLE 14 G – Unsubscribe
We use the email address you provide to send you information and updates about your order, company news on an occasional basis, information on related products, and so on. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email.
ARTICLE 14 H - Agreement
ARTICLE 15 - MODIFICATION OF THE TERMS OF SALE
TIMELESS by EYLLYE reserves the right to modify the general conditions of sale for its website www.timeless-eyllye.com.
Customers who do not wish contractual relations to be governed by the new version of the terms of sale must notify it and, from the date on which the new version takes effect, they shall cease to use the services of timeless-eyllye.com. Should any of a point of the terms of sale be deemed illegal or unenforceable by a court decision, the other provisions shall remain in force. Timeless-eyllye.com is a service of TIMELESS by EYLLYE, 91 Rue du Faubourg Saint Honoré - 75008 Paris - France. N ° de Siret 818 916 918 00019 / RCS N ° Paris 818 916 918 / VAT N ° FR47 818 916 918